Account Executive

Remote

Full Time

Experienced

Job Title: Account Executive
Role Location: Remote
Salary: $90,000 - $115,000 DOE

Marpai Administrators (Subsidiary of Marpai Inc.) is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes.

ABOUT THE POSITION:
We are expanding our Account Management Team! The Account Executive reports to the Senior Director Client Experience and is responsible for providing account management services and consulting to larger clients of Marpai while developing overall strategies on best practices and processes for the team. The Account Executive will work in a fast-paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible with our customers and clients. In this role, the Account Executive is also expected to travel for client meetings around the Country as required.

WHAT YOU WILL BE DOING:
The Account Executive interacts with multiple clients and is responsible for providing exceptional client experience by managing daily interactions to resolve issues and providing ongoing service. Additionally, the role assures that issues are communicated both internally and externally, where appropriate, and escalated when necessary.

Provide account management services and consulting a book of business of Marpai clients.
Maintain a positive relationship with customers and consultants, and ensure satisfaction with Marpai services, monitor and maintain service level expectations, and perpetuate a best-in-class reputation.
Develop and maintain annual Client Strategy Plans.
Deliver and present client utilization and other data reporting.
Communicate essential information, updates, critical processes and integrations in an articulate and highly professional manner, both verbal and written.
Obtain signatures for critical legal, compliance, contractual or other documents required.
Key point of contact for client and broker through implementation and renewal.
Manage and maintain information within Sales Force.
Proactively engage clients/brokers in discussions involving new products and services.
Refresher training for client/broker on our client/member portals.
Provide interpretation and recommendations related to reports that Marpai provides to customers on an ongoing basis.
Attend open enrollment, health fair, on-site client/broker meetings as needed.
Effectively renew their book of business.
Work with customer service teams to resolve VIP and other escalated service issues.
Remain current on trends and industry knowledge establishing self as subject matter expert.
Other duties as required.

WHAT SUCCESS LOOKS LIKE

Increase client satisfaction.
Consistently receive positive client and service satisfaction survey ratings.
Internal teams look forward to working with you.
Key contributor in resolving client problems efficiently.

WHAT DO YOU NEED

Strong verbal and written communication skills to execute duties effectively and accurately.
Exceptional customer service and relationship skills to ensure timely response, effective resolution and build consensus.
Thorough understanding of stop loss contracts and renewal process.
Dedicated follow up skills leading to timely and effective completion of duties and resolution of tasks.
Superior organizational skills and attention to detail enabling efficient, effective, and comprehensive solutions/resolution.
Flexibility in work schedule to meet demands of clients and colleagues as well as meet deadlines consistently.
Broad knowledge and understanding of broker and consultant channels and competitive markets lead to success in those related channels.
Minimum 5 years of account management experience with results in the TPA or benefits industry.
Four-year college degree preferred or experience equivalent.
Active State Health agent license.

WORK REQUIREMENTS:

Remote position
Fast paced, dynamic work environment requiring the ability to be adaptive, innovative, and flexible
In this role, expect to travel for client meetings, around the Country, as required.

WHY WORK AT MARPAI?
We have great benefits:

Generous PTO
Medical and Prescription
Health and Wellness Programs
EAP
FSA / HSA / Dependent Care
Dental
Vision
Life and Disability
STD/LTD
Voluntary Benefits: Critical Illness, Accident, Hospital
401k with Employer Match
Pet Insurance
LegalShield
Identity Theft Protection

Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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