Marpai Administrators (Subsidiary of Marpai Inc. (NASDAQ: MRAI)) is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third-party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes.  

We are looking to fill a Customer Service Advocate role. This person must currently have their Life and Health Licenses. Our Advocates deliver a caring human touch to employees and businesses in need. Our team-based approach offers the Advocate an opportunity to support our customers in various capacities. This position must be open to working in the hours between 8 AM EST to 8 PM EST, with some flexibility to meet business needs. Shifts will change based on quarterly shift bids. This position is for the 11:00 AM EST – 8:00 PM EST Shift. 

WHAT YOU’LL BE DOING: 

• Deliver quality service to each caller and build positive relationships one interaction at a time. 

• Answer benefit questions for providers and members regarding 60+ Self-Insured health plan documents. 

• Maintain member/provider confidence by helping to protect the confidentiality of information coming into and being disseminated out of the department according to HIPAA guidelines. 

• Meet and maintain departmental standards. 

• Document all calls in the call tracking system and resolve issues with empathy. 

WHAT SUCCESS LOOKS LIKE: 

• Handle customer requests in an accurate, timely manner, with an appropriate solution. 

• High level of first-call resolution 

WHAT YOU NEED: 

• Some college: Degree preferred. 

• Health and Life Licenses required. 

• Two years minimum experience in a medical/dental/insurance environment. 

• Strong Service mentality embedded in your DNA, understanding that while you may answer the same questions many times each day, for each customer, it may be the first time answered for them. 

• Excellent critical thinking skills and comfortable going off script to solve problems. 

• Strong communication skills with the ability to use multiple systems, multitask, and prioritize. 

• Self-motivated, with a strong resolve towards attendance and punctuality. 

• Working knowledge of Microsoft Word, Excel, and Office 365. 

• Exceptional attitude and team player. 

WHY WORK AT MARPAI?    

We have great benefits:  

• Generous PTO 

• Medical and Prescription  

• Health and Wellness Programs  

• EAP  

• FSA / HSA / Dependent Care 

• Dental  

• Vision  

• Life and Disability  

• STD/LTD 

• Voluntary Benefits: Critical Illness, Accident, Hospital 

• 401k with Employer Match  

• LegalShield  

• Identity Theft Protection 

Marpai Administrators is an equal-opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.